FAQ

FAQ LIST

CUSTOMER SERVICE

Each product has been created for you with your specific skincare needs in mind, so we want you to truly love your beauty potion! If you have any questions about our products or are having problems placing an order, please call us at 415.931.7318 and we will get back to you right away.

 

GIFTS

Would love to send your someone special a select beauty potion! We offer gift wrapping and customized cards, so let us know how we can help.

 

PAYMENT

The Gunilla Skin Alchemy checkout process is fully protected by the latest SSL technology. Furthermore, we use Authorize.net, a third party payment gateway. Authorize.net is responsible for processing the financial information needed to complete your payments. We are not generally privy to this information at any time!

 

PRIVACY

It is our very firm policy that your privacy is of utmost importance to us. We don’t share or sell your information to anyone. Any account information that you register with us such as; name, address, email, etc. will never be shared with any other companies or individuals.

 

RETURNS

If for some reason you are not happy with your order, we will gladly accept returns of unused and unopened products within 14 days from shipping date. Unfortunately and without exception, we cannot accept returns on used or opened items. Please email us at customerservice@gunillaskinbutik.com to obtain a return authorization Please include the shipping slip with your return. Returns without the original order number/shipping slip will not be accepted and a refund will not be issued.  Gunilla Skin Alchemy Online Shop is not responsible for any returns that may be lost or damaged in transit, so we advice that you use a carrier that you can obtain insurance and tracking from. If your package was damaged in shipment by the carrier, please save the box and the merchandise and notify us immediately. We do not refund original shipping costs with the return.

 

SHIPPING

Orders are filled and shipped from Monday through Friday. All packages are sent USPS and will arrive in 3-7 business days, unless you require expedited shipping.